I wish I could give higher than 5 stars for customer service. Alex (1/2 owner), despite obstacles he ran into fixing my unit, kept me completely at-ease, and never once made me feel like he was trying to upsell. He didn’t charge me to look at it in the first place. He needed a part he couldn’t get locally, and went out of his way to procure it from several hours away. Ultimately, the job was done right, with impeccable customer service, and though I don’t want to need him again, I know better, and he will be my first call. As a single mom with no local family, I know I’m bait for anyone to come along and tell me all I “need” that will end up sinking me financially. I just never got that vibe here, and I genuinely believed he wanted to get my unit running again with the smallest amount of money and time possible. Thank you so much for your outstanding customer service, Alex!
My experience with Roko was great! I have a home on the east side of Charlotte, which I know is quite a drive from Gastonia where they are located but I figured I would give them a try anyways. They advertise as 24/7 and that is no joke. I called at 11pm on a Sunday evening and I had Alex, whom is the owner of the company answer right away and show up less than an hour later. No extra costs and also no trying to get me to wait until to the next day. I was blown away at this point but Alex took it a step further. He asked me if I was prior military, which I am. He then gave me a 15% discount and also removed the diagnostic. My total bill when Alex left at almost 2am was $59.50. Since when did ac work get cheap? LOL. This is honestly one contractor I can truly trust in the Charlotte area that I will continue to use and refer to everybody I know. 5* for price, professionalism, timeliness, and quality. Thank you Alex for getting my family heat!
Alex thanked me for my service in the army and called me a hero, but Alex you are my hero when it comes to my hvac
They were great to work with and provided wonderful service. Asked to come over to fill up the the coolant, but the had a great price on a new system, including installation. Have been recommending them to my family and friends.
Great business to deal with. Very professional. They had the lowest rates I found. They worked around my schedule to get me taken care of. Showed up exactly when they said they would. The tech was very knowledgeable and took the time to explain exactly what he was doing and why he was doing it. I will be using them for all of my hvac needs and highly recommend them.
Prompt, friendly, very knowledgeable & great rates! I highly recommend! Definitely my “go to guys” for now on. Matt was very professional and courteous! 10 Stars for this guy!
Great experience overall. Price was very competitive, very responsive, and high quality. Could not thank Alex and his helper Dwayne enough. You will be my first call come service time
Alex responded to my inquiry within minutes. He had great communication and he was at my house on time and very respectful. Alex was able to fix my a.c. unit and make it so much more comfortable in my house and I couldn't be happier. I will definitely use them again for any a.c. issues I may have in the future!
Alex was very courteous, extremely knowledgeable and was always prompt with communication and arrival times. Prices extremely reasonable. Would highly recommend!!!
ROKO always has done a great job taking care of our AC as well as all of my family members. Alex and his team are indeed the only people I trust for my HVAC needs. I highly recommend using them if you get the opportunity.
Great reliable service. My A/C unit stopped working Saturday night. I called them Sunday and they responded very quickly and were able to fix the problem within a couple of hours after the call!!!They are knowledgeable and fairly priced. Definitely recommend!
Fantastic company with the greatest customer service I have experienced, better than any before. Alex is an awesome guy and has a great understanding of the HVAC business. I wouldn't use anyone else. He installed my unit in a timely manor and went above and beyond what I had even expected. Don't even think twice about calling to use ROKO today!
Alex and his team are absolutely AMAZING. They have a variety of services to offer and always give you the best deal. They have a great work ethic and always give you 5 star service. ROKO is the way to go!
If you want an honest company that will help you in a timely manner and will go the extra mile for you, then use Alex from ROKO Comfort Solutions. Alex promised me that he would have a motor the next day for me, and when he couldn't get it in the Charlotte area, he drove all the way to Atlanta to find my blowing motor to keep his promise. He also did not change the original quote. I run a restaurant, and I also go the extra mile for my customers. It goes unnoticed more times than not. That is why I wanted to write this about Alex. He has a customer for life.
I would recommend Roko comfort solutions compared to any other HVAC repair companies in Charlotte/Concord area. I was impressed with the timely arrival, right attire, right attitude.. Alex is the best! He is very knowledgeable and troubleshoots the problems quickly and suggests right solutions without thinking his profitability to clients.. Excellent! 7 stars !!!
Alex runs a very professional and honest company. His quality of work is like no other. I felt like I was properly cared for and never felt like I was being taken advantage of.
I had a great experience with ROKO Comfort Solutions! The owner was so kind and caring. He was very professional, I will definitely use this company again.
Great experience. Alex is very knowledgeable about heating and air conditioning as well as insulation. His prices were significantly cheaper than many of his competitors which had me nervous at first but after I pulled the trigger I was so glad because Alex and his staff really took care of my family and I. Thank you!!
Alex was extremely courteous and professional and took the time to answer all my questions and clearly explain my options. I highly recommend ROKO Comfort Solutions and won't hesitate to call them for all my future HVAC needs.
I absolutely loved alex he was honest about the unit I had in my house comfortmaket no good didn't have it but 3 years went out Alex putting me another one never seen a company go out of their way to put a window unit in your home until they get finished I highly recommend him.Thanks Alex everything you have done .
You can tell they have expertise in their work, I wouldn't chose anyone else!
ROKO is definitely the only company I trust for my HVAC needs! Such an easy and stress free experience! Super detailed in their work to make sure the work is done right, neatly and in a timely manner! Everyone I came into contact with was just so respectful and caring about getting all the details and information to fix the issues and to make sure they can give you the best service... and prices!!!! NO going around in circles like the other guys with hidden fees that weren't discussed! ROKO all the way!!!
ROKO Comfort Solutions is truly amazing. After servicing my unit it looks brand new and runs like a champ. Alex and Matt are the only guys I'll call for now on. They are very professional and well mannered. I highly recommend them.
I was referred to this company by my brother, and I was amazed at how professionally Alex took care of my unit, also ROKO didn't break the bank!! The most competitive prices I have found to date, where as I was paying up to 5X more with GSM! What an awesome company, I will definitely only be using ROKO from now on!
Very professional group, courteous, and didn't try to sell me services I didn't need. He was very knowledgeable about his business, and made just the necessary recommendations and was reasonably priced. they did a great job, and cleaned up every bit of insulation that was inside and outside. I highly recommend them
I wish I could give higher than 5 stars for customer service. Alex (1/2 owner), despite obstacles he ran into fixing my unit, kept me completely at-ease, and never once made me feel like he was trying to upsell. He didn?t charge me to look at it in the first place. He needed a part he couldn?t get locally, and went out of his way to procure it from several hours away. Ultimately, the job was done right, with impeccable customer service, and though I don?t want to need him again, I know better, and he will be my first call. As a single mom with no local family, I know I?m bait for anyone to come along and tell me all I ?need? that will end up sinking me financially. I just never got that vibe here, and I genuinely believed he wanted to get my unit running again with the smallest amount of money and time possible. Thank you so much for your outstanding customer service, Alex!
They have integrity, expertise in their product and stand behind their work!
Amazing experience with these guys!! Extremely professional and to top it all off they are extremely affordable too. Overall a great experience to have worked with them.
Very satisfied with the service I am receiving for more than 1.5 years. Alex knows his job, applies science to perform any repair or maintenance work and at the same time very respectful towards his customers. Very pleased to work with him and his staff members.
Great customer service, been out to our home multiple times now. Everytime the service was timely, professional, and complete. Looking to upgrade to a gas furnace soon, will definitely be using these guys for all my HVAC needs.
I called Roko Comfort Solutions mid-morning because I was having issues getting my pilot light lit on my gas fireplace. The woman who answered the phone said that someone would call me regarding an appointment some time that day. Within an hour, Alex (the owner), called and left a message as well as texted me saying that he had space that day to come see me between 2-4pm. Like clockwork, Alex called about 20 min in advance to let me know he was on his way. He arrived with shoe covers and an extremely friendly personality. It took him no time to get to work and as he worked, he explained the inner workings of my gas fireplace. Not only did he get the pilot light lit, he corrected the issue and double checked to make sure that the artificial logs and explained the type of CO detector I should be on the lookout for and where they should be located in my home. I will certainly be calling Roko Comfort Solutions again in the future! Thank you, Alex, for making this experience such a pleasant one!